Privacy Policy Privacy Policy

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The information we collect and how we use it

DoSomethingDifferent.com is committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.

Jurisdiction

All agreements will be made in England and are governed by English law and are subject to the exclusive jurisdiction of the English Courts.

Information about you

Your information

This refers to information such as your name, contact details, travel preferences and special needs/disabilities that you supply us or is supplied to us, including any information about other persons on your booking relating to the same (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.

We will update your information whenever we get the opportunity to keep it current, accurate and complete.

Our use of your information

We may disclose your information to our service providers (which could be located outside the UK/EEA) for the purpose of providing you with our services. Only information necessary for this purpose will be disclosed to them. It may be a mandatory requirement (imposed by governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate. We may also disclose your information to companies who act as “data processors” on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies. Some of your information may be considered “sensitive personal data” under the Data Protection Act 1998. (For example, information relating to health, religion or ethnic origin.) We collect it to cater to your needs, but we do so on the condition that we have your positive consent - we will do all that is reasonably practicable draw this to your attention when you first supply us with your information, or at the next available opportunity. For example, by asking you to: (1) click the I ACCEPT button at the time you first supply us your information via our website(s); or (2) tick a check-box or agree to this at the time you first supply us with your information (or at the earliest opportunity).

If you do not agree to our use of your information, we cannot do business with you or accept your booking.

Direct marketing material

You may indicate your preference to/not to receive direct marketing material in the relevant opt-in/out boxes or be asked the same by our staff at the time you first supplied us your information (or at the earliest opportunity). Otherwise, we may share your information with our group companies and other carefully selected third parties who may contact you for direct marketing purposes and for research purposes. For example, we on their behalf or they may contact you with travel information, offers of goods and services, forthcoming events or competitions considered to be of interest to you.

If you change your mind, you should inform us in writing. Alternatively, if this facility is available on our website, you could amend your preference on our website or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop sharing your information.

Your rights

You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.

You have the right to ask in writing not to receive direct marketing material about our products.

Use of "cookies" and links to other websites

If our contact and dealing with you is via our website(s), we may use “cookies”. A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We use cookies to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.

Our website(s) may contain links to other sites not controlled by us. (1) These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link. It is your responsibility to check the status of these sites.

Aggregated customer information

We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We, including our group companies, may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.

Monitoring

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.

Security statement

We have taken all reasonable steps to have in place appropriate security measures to protect your information.

Changes to this policy

Any changes to this Policy will be posted on our website. We will strive to ensure our practices comply with the most current available version of this Policy. This Privacy Policy was last updated: Sept 2006