Disney Florida Bookings

!! INFORMATION YOU MUST COMMUNICATE TO YOUR CUSTOMER NOW !!

For all guests intending to travel 1 July to 31st December 2020

1. YOU MUST RECONFIRM YOUR WALT DISNEY WORLD, FLORIDA BOOKING TO DSD BY 7th JUNE – OR YOUR BOOKING WILL BE CANCELLED
2. NEW COMPULSORY THEME PARK RESERVATION SYSTEM
3. GUIDANCE ON THE SOCIAL DISTANCING MEASURES NOW INTRODUCED

We have received an important policy announcement from Walt Disney World, Florida that will affect all customers visiting Disney Florida in 2020. It is extremely important that this information is communicated to our mutual customers.

Disney Parks & Resorts have unveiled their plans for the phased re-opening of Walt Disney World Resort Theme Parks on 11 July 2020. Guest access and park experience will be significantly altered. Theme park capacity will be limited, and guest density controlled in line with US Government guidance on physical distancing.

To help coordinate the new reduced capacity requirements, Disney have introduced the following changes and new processes:

1. RECONFIRM YOUR BOOKING BY 7th JUNE 2020 – OR IT WILL BE CANCELLED

• All 2020 Disney Theme Park Admission tickets must be processed in the Disney Ticketing system by 11 June 2020. After this date, Disney will not accept any bookings.
• You MUST therefore establish if your customers are still planning to visit Walt Disney World in 2020 and if they are – inform DSD no later than 7 June 2020
• On receipt of this confirmation, we will process the order and dispatch their 2020 Disney Tickets
• The balance due date will be brought forward on your booking, and payment will be due on your next invoice due date
• If we do not receive a confirmation that your customers are still intending to travel by 7th June 2020, your booking will be automatically cancelled on the 11th June – as there will be no means of processing ticket orders after that date
• All cancellations are processed at nil charges

2. NEW COMPULSORY THEME PARK RESERVATION SYSTEM

• Attendance will be managed through a new theme park reservation system which is accessible via the My Disney Experience desktop site
• To enter a Walt Disney World Theme Park, guests will need their theme park admission ticket PLUS a date-specific theme park reservation for every day they intend to visit a Disney park
• GUESTS CAN ONLY ACCESS THE NEW DISNEY THEME PARK RESERVATION SYSTEM, WHEN THEY ARE IN POSESSION OF THEIR TICKETS
• Guests MUST make a date-specific theme park reservation for each day they plan to visit the park
• Important: Without a date-specific theme park reservation confirmed, guests will NOT be able to access the Disney Parks, even with a valid ticket
• Once guests have linked their tickets on  My Disney Experience, Disney will keep guests informed directly about when the new reservation system will open and show availability – estimated to be mid-June

IMPORTANT: Theme park reservations are subject to availability and guests with existing tickets are being prioritised. We highly recommend that customers access the system as soon as it goes live so that they can secure the availability on the days they would like.

3. GUIDANCE ON SOCIAL DISTANCING MEASURES & PARK OPENING DATES

Park opening dates:

• July 11th 2020 - Magic Kingdom Park and Animal Kingdom
• July 15th 2020 - EPCOT and Disney’s Hollywood Studios
• No announcements have been made regarding the Disney Water Parks and these will remain closed until further notice.

Social distancing measure which all guests must adhere to: 

All guests must have a valid theme park reservation for each day they are planning to visit a Walt Disney World Theme Park	All guests must undertake a temperature screening check at the gate
All guests aged 3 and up must wear a face covering	All guests must adhere to the 2m social distancing rules

In adherence to safety guidelines and to assure the safest experience for their guests, Walt Disney World has also confirmed that:

Park capacity will be limited to ensure the best guest experience with social distancing	Enhanced cleaning routines will be implemented
Parades and night-time experiences will be temporarily cancelled	Character Experience, including meet and greets, will temporarily be cancelled, although Characters will still be present in the Parks.
FastPass+ and Extra Magic Hours will be temporarily suspended for the time being.	Disney water parks will be closed until further notice