Terms and Conditions 

These Booking Conditions, together with our privacy policy and where your booking is made via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract for booking services with  ATD Travel Services Ltd trading as DoSomethingDifferent.com (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.   References to ‘arrangements’ in these conditions means the experiences, excursions, activities, transfers theme park tickets and any other services featured on our website at  www.dosomethingdifferent.com.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-

1. He/she has read these terms and conditions and  has the authority to and does agree to be bound by them; 
2. He/she consents to our use of information in accordance with our Privacy Policy; 
3. He/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services. 

Accuracy                                                                                     

We have no control over the arrangements that we feature on our websites. All details and descriptions in relation thereto are for guidance only.

We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

Price Policy 

All prices are quoted in £'s sterling. The prices quoted, shown on our website, and in supplementary promotional material, apply at the time however are subject to change without notice. The price of your arrangements will be confirmed on booking. Once you have paid for your arrangements in full or paid a deposit on a booking, we will not increase the price of your arrangements. 

Price Match 

We will refund any difference in price if you find available to buy other than through us, the same arrangements as we have confirmed to you. This promise is subject to:-

• Your notification in writing to us of the cheaper price, within 7 days of your receipt of our confirmation of your booking.
• Our validation (at our absolute discretion) that the cheaper price found elsewhere, is in respect of arrangements that are for exactly the same arrangements, on the same departure dates, departure points and for the same duration and be fulfilled in the same manner (eg voucher/hard copy tickets) as your confirmed booking with us;
• The cheaper price must exclude additional charges such as credit card processing fees 
• The cheaper price must be published in pounds sterling and be available to book at the time your notify us of it. 
• We reserve the right to withdraw any added value (such as free meals or attractions) that may have been originally offered with the tickets.

Payment

Full payment is required at the time of booking when booking online will be taken when you click the ‘authorise’ button. Upon receipt of full payment, we will issue a confirmation of booking via email. 

In respect of PHONE BOOKINGS ONLY, and for customers travelling 4 weeks or more before the date the arrangements are due to commence, an optional deposit of 10% can be paid, with the balance paid 4 weeks prior to your departure date. If you are booking within 6 weeks of departure, full payment is due at time of booking. We will issue you with a confirmation on receipt of your deposit. 

There is a surcharge for payments by American Express.  There is no charge when paying by Visa or Mastercard or debit cards. Regrettably we cannot process Diners Cards.

Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the ‘if you change or cancel your booking’ section below. 

Confirmation

Once payment has been made, we will issue a confirmation of booking via EMAIL. Subject to availability, a contract will exist as soon as we issue you with that confirmation email. It is your responsibility to check this confirmation email, and to urgently advise us if there are any errors or omissions. Your rights may be affected in relation to any matter arising as a result of such error or omission if you fail to do so. Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the ‘if you change or cancel your booking’ section below. 

Redemption Vouchers

The majority of redemption vouchers will be dispatched immediately with your confirmation of booking email, however if your reservation requires us to book something specific with our end supplier, then we may need to hold back your redemption voucher until we have received a response from our supplier. We guarantee however to dispatch all redemption vouchers by EMAIL within 96 hours (4 days) of your booking.  We reserve the right to cancel and fully refund bookings within 72 hours due to lack of availability or incorrect information supplied to us by our suppliers 

OPEN DATED VOUCHERS: For some experiences there is the option to choose open-dated vouchers. Reservations are still required, but you can choose a suitable date at a later time.This is a great option if you are purchasing tickets as a gift for someone else. Open-dated vouchers expire 12 months after the date of purchase even if the voucher has not been used. 

HARD TICKETS: For some experiences Hard Tickets are issued rather than vouchers. Hard Tickets can only be dispatched to clients in the UK, Ireland and Europe.   

If you change or cancel your booking

If you wish to change or cancel your booking after the confirmation email has been sent, you should contact us in writing via email to agencysales@dosomethingdifferent.com and we will try to meet the request. All changes are strictly subject to availability at the time of request. If we are able to make the change requested, a non-refundable administration fee will be payable,  as well as  any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the date that arrangements are to take place so you should contact us as soon as possible. 

In the event of a cancellation, subject to the specific charges detailed on the product pages for the arrangements you have booked, the following minimum cancellation charges will apply. We may in our absolute discretion impose charges that exceed those stated below or on the product pages for the arrangements you have booked. The cancellation charges you will be required to pay will be calculated from the date we receive written notification of your cancellation:

Number of days prior to commencement of the arrangements cancelled when written confirmation is received by us: 

Please note the following special cancellation terms apply to the products listed below:

All bookings for Discovery Cove are subject to 100% cancellation fees within 30 days of booked visit. There can be no refunds for amendments (for example to change from Swim to Non Swim) or cancellations unless there has been an error by us.

All bookings for Disneyland Paris 5 days for the price of 4 tickets are subject to 100% cancellation fees once we have confirmed the booking to you. There can be no refunds for amendments or cancellations unless there has been an error by us.

All products involving flight transportation are subject to 100% cancellation fees once confirmed.

All bookings for Broadway, Las Vegas Shows and West End Theatre Shows are subject to 100% cancellation fees once we have confirmed the booking to you and emailed your ticket voucher. 

All bookings for the Horse & Carriage Tour Through Paris are subject to 100% cancellation fees if cancelled within 15 days of the confirmed date.

All bookings for Blue Man Group in Orlando and Cirque du Soliel La Nouba at Downtown Disney are subject to 100% cancellation fees once we have confirmed the booking to you and emailed your ticket voucher.

Whistler Mountaineer Cancellation Policy: Whistler Mountaineer Glacier Dome - 100% cancellation charges apply for all bookings cancelled within 46 days of tour date. Whistler Mountaineer Coast Classic, 100% cancellation charges apply for all bookings cancelled within 32 days of tour date. Please note, there is also a £30 per person amendment fee for all bookings changed within 30 days of travel.

All UK Driving Experiences are subject to 100% cancellation fees once we have confirmed the booking to you and emailed your ticket voucher.

The Alcatraz portion of the Alcatraz and GoCar Combo Tickets are are subject to 100% cancellation fees once we have confirmed the booking to you and sent your ticket voucher.

The Universal Hollywood VIP Experience is non-refundable once booked and confirmed and 100% cancellation fees apply.  

If we change or cancel your booking

On occasion it may be necessary to amend certain arrangements or cancel them (for example, certain tours and experiences require a minimum number of participants before the tour/experience can take place and if this number is not reached the arrangements will be cancelled). We reserve the right to amend or cancel arrangements at any time. If we have to make a major change or cancel your arrangements, we will tell you as soon as possible and if there is time to do so before the arrangements are due to start, we will offer you the choice of i) (for major changes) accepting the changed arrangements ii) having a refund of all monies paid in respect of the changed or cancelled element or iii) accepting an offer of alternative arrangements of a standard comparable to the arrangements affected from us, if available. You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements. 

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of any change or cancellation. The above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you. 

Force Majeure 

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. 

(1)  Your contract for the supply of excursions and/or experiences is with the supplier and its booking conditions apply to that contract. As the facilitator of your booking with that supplier, we are responsible for taking your booking in accordance with your instructions but (other than that which is expressly set out in these conditions) we accept no responsibility for the actual provision of the arrangements. Our only obligations to you in relation to bookings we make for tickets or vouchers to enable entrance/access to particular attractions or theme parks (other than those which are expressly set out in these conditions) are to provide you with a ticket or voucher to enable entry/access to the arrangement(s) in question. We cannot accept any liability for the provision of the arrangements themselves which are provided by the suppliers of those arrangements or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. The terms and conditions of the supplier concerned will apply to the arrangement(s) in question. Copies of those terms and conditions are available on request.

Liability

We will not be responsible:-

(i) where the arrangements cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable supplier’s control; 

(ii) where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking; 

(iii) for any information about the arrangements that we pass on to you in good faith; 

In the event that we are found liable to you under these terms, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected).  

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

If you have a complaint

Any complaints arising out of any arrangements must be reported to the relevant local supplier. If you wish to complain after the arrangements have been concluded, please contact DoSomethingDifferent.com in writing within 14 days to contact-us@dosomethingdifferent.com. If you fail to follow this procedure there will be less opportunity for us and/ or the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. 

Disabled Clients 

We must be advised at time of booking of any disability and special requirements. Special facilities can be requested but may not be guaranteed. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. 

Special Requests 

Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests but we cannot guarantee that they will be fulfilled.  The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met and it we will not be in breach if this contract if it is not.  We do not accept bookings that are conditional upon any special request being met.

Experience Images

The images used on our website to illustrate the experiences, particularly those that take place at more than one location, are used as an indication only. Whilst we have made every possible effort to ensure the accuracy of the information supplied, please be aware that the vehicles, craft, machines, animals and settings at each venue may vary.

Re-confirming your booking locally

Whether you've booked a specific date and time through us, or you've chosen to leave the experience open dated (where applicable), it's essential for customers to re-confirm their booking on arrival. This enables our suppliers to inform participants of any details that they may need on the day, for example to give a name of the person to ask for who will be taking participants on the experience, or to let customers know exactly where they will be met, in relation to hotel etc. If customers have an experience which is ‘open dated’ then again, they MUST call locally to confirm this on arrival at their destination.

Please note that all contact numbers will be supplied on the redemption voucher after booking.

Data Protection

DoSomethingDifferent.com complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:

• accurate
• fairly and lawfully processed
• processed for limited purposes
• adequate, relevant and not excessive
• processed in accordance with the data subject's rights
• secure
• not kept longer than necessary
• not transferred outside the EU without adequate protection

For more information on this, please read our privacy policy

Conditions of Suppliers.

The services which make up your booking are provided by independent suppliers.  Those suppliers provide these services in accordance with their own terms and conditions Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.  Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.  Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

Law and Jurisdiction These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)