Terms & Conditions

IMPORTANT: In order to make a successful booking, we do require you to have a valid EMAIL ADDRESS.

Any customers wishing to book without an email address, we encourage you to visit a site such as http://www.hotmail.com/ so you can sign up for a FREE email account. Alternatively, please ask a friend to book on your behalf.

Your commitment to us

When you ask for your experience to be confirmed, you are accepting that these terms and conditions form the basis of any contract between DoSomethingDifferent.com and yourself, which is subject to English law and the exclusive jurisdiction of the English Courts.

Prices

Prices are inclusive of all service charges and taxes and once you have paid in full, we will not increase the price of your experience.

Prior to booking, prices are subject to change without notice. We do not envisage any price changes, however, DoSomethingDifferent.com reserves the right to increase prices caused by currency fluctuations or by price increases imposed by our suppliers (again, this will not affect bookings already paid for in full).

We reserve the right to cancel and fully refund bookings within 72 hours due to lack of availability or incorrect information supplied to us by our suppliers

Surcharges payable locally

Very occasionally, there are local surcharges which cannot be pre-paid in the UK.  We will always inform you of these at time of booking (before you pay) and will always inform you if and when they change. 

Dosomethingdifferent.com is not responsible for paying these local surcharges or for paying the difference in the local surcharge should they change.

Payment

Payment is taken via our secure online booking system and FULL PAYMENT will be taken on pressing the authorise button. Your redemption vouchers will then be dispatched via EMAIL within 72 hours.We take all major credit and debit cards, with the exception of American Express and Diners. Note there are NO SURCHARGES whatsoever.

Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the ‘if you cancel your booking’ section below. Once we receive full payment, you will receive your redemption vouchers by EMAIL within 72 hours.

We reserve the right to cancel and fully refund bookings within 72 hours due to lack of availability or incorrect information supplied to us by our suppliers

Confirmation and issue of Redemption Vouchers

Upon receipt of full payment, DoSomethingDifferent.com will issue a confirmation of booking invoice via EMAIL. The majority of redemption vouchers will be dispatched immediately with your confirmation of booking email, however if your reservation requires us to book something specific with our end supplier, then we may need to hold back your redemption voucher until we have received a response from our supplier. We guarantee however to dispatch all redemption vouchers by EMAIL within 96 hours (4 days) of your booking.  We reserve the right to cancel and fully refund bookings within 72 hours due to lack of availability or incorrect information supplied to us by our suppliers

If you cancel your booking

If you decide to cancel you should notify DoSomethingDifferent.com immediately where the following cancellation charges will apply

All bookings for Discovery Cove are subject to 100% cancellation fees once we have despatched tickets to you.  There can be no refunds for amendments (for example to change from Swim to Non Swim) or cancellations unless there has been an error by us.  Cancellation fees for Discovery Cove prior to despatch of tickets are subject to our usual cancellation fees above.

If we change your booking

We will endeavour never to change a confirmed booking. However, if it is necessary, you will be advised without delay and alternative comparable arrangements will be offered. You may choose to cancel in writing within 14 days of the notification and receive a full refund.

Circumstances outside of our control

DoSomethingDifferent.com does not have to pay compensation or accept liability if our performance is affected by an event beyond our control. We include the following as events beyond our control – war or threat of war, riots, terrorist activity, industrial disputes, natural or nuclear disasters, fire, bad weather conditions, technical problems to transport, temporary or permanent closure of attractions or any other force majeur.

Documentation

It is your responsibility to ensure that you have the correct passport and visas to gain entry to your chosen destination. If you fail to do so, DoSomethingDifferent.com accepts no liability.

Personal Insurance / Public Liability Insurance

It is your responsibility to ensure that you have adequate insurance to cover you against any eventuality which may occur. We recommend you consult with your travel insurance provider to ensure that you are fully covered for any type of activity you may take part in whilst on your holiday. DoSomethingDifferent.com vigorously scrutinise all of our providers to ensure that their health & safety records are of the highest order so you can book with complete peace of mind. Our own public liability insurance (underwritten by Lloyds of London) offers additional protection to the value of £2.5m

Experience Descriptions

The details provided by DoSomethingDifferent.com on each experience are correct at the time we publish the information online. However, the content or format of experiences may change slightly during the year. We will of course make every possible effort to ensure that the information supplied is 100% accurate, however to do this we rely on this information from our suppliers. Your participation is conditional on your acceptance of the experience description detailed in your booking confirmation. Please check these details carefully upon receipt.

If you already have a booking with us and there is a significant change before you partake in your experience, we will inform you immediately and you will have the option to cancel / switch to another experience if you so wish.

Experience Images

The images used on our website to illustrate the experiences, particularly those that take place at more than one location, are used as an indication only. Whilst we have made every possible effort to ensure the accuracy of the information supplied, please be aware that the vehicles, craft, machines, animals and settings at each venue may vary.

Restrictions

Certain experiences are subject to minimum or maximum requirements; e.g. age, health or weight. We will confirm with you at the time of booking if any restrictions apply to the participant. Once booked though, you may be liable for charges if you have to cancel because the minimum requirements are not met.

In addition, certain tours and experiences require a minimum number of participants before the tour/experience can take place. If there are insufficient numbers on the day, you will be offered an alternative tour which will be of the same value or greater. If you do not wish to partake in the alternative offered, you will have the option of a full refund on your return to the UK.

Please note that if there are insufficient numbers, you will be advised when you call 24/48/72 hours before (depending on the experience) to re-confirm your booking. 

It is rare for a tour to be cancelled due to lack of numbers, but please be aware that this is a possibilty.

The Weather

Many of DoSomethingDifferent.com’s experiences are dependent on the weather and we always advise that you MUST call locally to re-confirm your booking at least 48 hours prior. If your experience is cancelled due to the weather you will be able to re-book, but your re-booked experience remains subject to weather conditions. If you are forced to cancel due to bad weather then you will receive a full refund

Re-confirming your booking locally

Whether you've booked a specific date and time through us, or you've chosen to leave your experience open dated (where applicable), it's essential to re-confirm your booking on arrival. This enables our suppliers to inform you of any details that you may need on the day, for example to give you a name of the person to ask for who will be taking you on your experience, or to let you know exactly whereabouts you will be met, in relation to your hotel etc. If you have an experience which is ‘open dated’ then again you MUST call locally to confirm this on arrival at your destination.

Please note that all contact numbers will be supplied on your redemption voucher after booking.

Tours / experiences may also require a minimum number of participants before the tour can take place. Please see the section entitled 'Restrictions' for more details.

Data Protection

DoSomethingDifferent.com complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:

• accurate
• fairly and lawfully processed
• processed for limited purposes
• adequate, relevant and not excessive
• processed in accordance with the data subject's rights
• secure
• not kept longer than necessary
• not transferred outside the EU without adequate protection

For more information on this, please read our privacy policy

If you have a complaint

Should you have a complaint while you are taking part in an Experience, we urge you to discuss this at the time with the relevant operator. If you wish to complain after you have returned to the UK, please contact DoSomethingDifferent.com in writing within 28 days.

Booking Conditions

1. DoSomethingDifferent.com vouchers are sold subject to availability and to the terms and conditions imposed by our suppliers.
2. DoSomethingDifferent.com cannot be held responsible for any action or omission of our suppliers or their servants, agents or employees.
3. DoSomethingDifferent.com has no control over the experiences / attractions / tours that we feature. All details and descriptions in relation thereto are for guidance only and have been provided to and checked by our suppliers.

DoSomethingDifferent.com is a trading name of ATD Travel Services LTD and is a travel industry partner of ABTA. Registered in England No. 4390984.